{"id":1088053,"date":"2025-06-11T23:10:30","date_gmt":"2025-06-12T03:10:30","guid":{"rendered":"https:\/\/www.poland2027.ca\/support\/"},"modified":"2025-10-07T16:26:58","modified_gmt":"2025-10-07T20:26:58","slug":"faq-et-aide","status":"publish","type":"page","link":"https:\/\/www.poland2027.ca\/fr\/faq-et-aide\/","title":{"rendered":"FAQ et aide"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_fullwidth_code _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb1000px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<style>\n       .errordiv { padding:10px; margin:10px; border: 1px solid #555555;color: #000000;background-color: #f8f8f8; width:500px; }#advanced_iframe {visibility:visible;opacity:1;vertical-align:top;}.ai-info-bottom-iframe { position: fixed; z-index: 10000; bottom:0; left: 0; margin: 0px; text-align: center; width: 100%; background-color: #ff9999; padding-left: 5px;padding-bottom: 5px; border-top: 1px solid #aaa } a.ai-bold {font-weight: bold;}#ai-layer-div-advanced_iframe p {height:100%;margin:0;padding:0}<\/style><script type=\"text\/javascript\">var ai_iframe_width_advanced_iframe = 0;var ai_iframe_height_advanced_iframe = 0;var aiOnloadScrollTop=\"true\";var aiShowDebug=false;\n\t\tif (typeof aiReadyCallbacks === 'undefined') {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t} else if (!(aiReadyCallbacks instanceof Array)) {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t}    function aiShowIframeId(id_iframe) { jQuery(\"#\"+id_iframe).css(\"visibility\", \"visible\");    }    function aiResizeIframeHeight(height) { aiResizeIframeHeight(height,advanced_iframe); }    function aiResizeIframeHeightId(height,width,id) {aiResizeIframeHeightById(id,height);}<\/script><iframe id=\"advanced_iframe\"  name=\"advanced_iframe\"  src=\"https:\/\/support.poland2027.ca\/plugins\/servlet\/desk\/site\/global\"  width=\"100%\"  height=\"1500\"  frameborder=\"0\"  border=\"0\"  allowtransparency=\"true\"  loading=\"lazy\"  style=\";border-width: 0px;;border: none;;width:100%;height:1500px;\" ><\/iframe><script type=\"text\/javascript\">var ifrm_advanced_iframe = document.getElementById(\"advanced_iframe\");var hiddenTabsDoneadvanced_iframe = false;\nfunction resizeCallbackadvanced_iframe() {}<\/script><script type=\"text\/javascript\"><\/script>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbFAQ et assistance\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb title_font=\u00a0\u00bbBangers||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb54px\u00a0\u00bb title_text_align=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb column_structure=\u00a0\u00bb3_5,2_5&Prime;][et_pb_column _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb3_5&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb body_font_size=\u00a0\u00bb21px\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Nous travaillons actuellement \u00e0 l\u2019int\u00e9gration de notre portail d\u2019assistance directement dans notre site Web, qui n\u2019offre actuellement pas une exp\u00e9rience optimale.<\/p>\n<p>Entre-temps, veuillez cliquer sur le lien pour ouvrir notre portail \u00e0 un endroit temporaire, dans un nouvel onglet.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb2_5&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][dsm_button _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb button_one_text=\u00a0\u00bbOuvrir le portail\u00a0\u00bb button_one_url=\u00a0\u00bbhttps:\/\/support.poland2027.ca\/plugins\/servlet\/desk\/portal\/36&Prime; button_one_url_new_window=\u00a0\u00bbon\u00a0\u00bb custom_button_one=\u00a0\u00bbon\u00a0\u00bb button_one_text_color=\u00a0\u00bb#E02B20&Prime; button_one_text_size=\u00a0\u00bb22px\u00a0\u00bb button_one_border_radius=\u00a0\u00bb27px\u00a0\u00bb button_one_icon=\u00a0\u00bb&#xe060;||divi||400&Prime; button_one_on_hover=\u00a0\u00bboff\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><style>\n       .errordiv { padding:10px; margin:10px; border: 1px solid #555555;color: #000000;background-color: #f8f8f8; width:500px; }#advanced_iframe_2 {visibility:visible;opacity:1;vertical-align:top;}.ai-info-bottom-iframe { position: fixed; z-index: 10000; bottom:0; left: 0; margin: 0px; text-align: center; width: 100%; background-color: #ff9999; padding-left: 5px;padding-bottom: 5px; border-top: 1px solid #aaa } a.ai-bold {font-weight: bold;}#ai-layer-div-advanced_iframe_2 p {height:100%;margin:0;padding:0}<\/style><script type=\"text\/javascript\">var ai_iframe_width_advanced_iframe_2 = 0;var ai_iframe_height_advanced_iframe_2 = 0;var aiOnloadScrollTop=\"true\";var aiShowDebug=false;\n\t\tif (typeof aiReadyCallbacks === 'undefined') {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t} else if (!(aiReadyCallbacks instanceof Array)) {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t}    function aiShowIframeId(id_iframe) { jQuery(\"#\"+id_iframe).css(\"visibility\", \"visible\");    }    function aiResizeIframeHeight(height) { aiResizeIframeHeight(height,advanced_iframe_2); }    function aiResizeIframeHeightId(height,width,id) {aiResizeIframeHeightById(id,height);}<\/script><iframe id=\"advanced_iframe_2\"  name=\"advanced_iframe_2\"  src=\"https:\/\/support.poland2027.ca\/plugins\/servlet\/desk\/site\/global\"  width=\"100%\"  height=\"1500\"  frameborder=\"0\"  border=\"0\"  allowtransparency=\"true\"  loading=\"lazy\"  style=\";border-width: 0px;;border: none;;width:100%;height:1500px;\" ><\/iframe><script type=\"text\/javascript\">var ifrm_advanced_iframe_2 = document.getElementById(\"advanced_iframe_2\");var hiddenTabsDoneadvanced_iframe_2 = false;\nfunction resizeCallbackadvanced_iframe_2() {}<\/script><script type=\"text\/javascript\"><\/script>Nous travaillons actuellement \u00e0 l\u2019int\u00e9gration de notre portail d\u2019assistance directement dans notre site Web, qui n\u2019offre actuellement pas une exp\u00e9rience optimale. 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