{"id":1087758,"date":"2025-06-11T23:10:30","date_gmt":"2025-06-12T03:10:30","guid":{"rendered":"https:\/\/www.poland2027.ca\/?page_id=1087758"},"modified":"2025-09-19T13:36:46","modified_gmt":"2025-09-19T17:36:46","slug":"faq-and-help","status":"publish","type":"page","link":"https:\/\/www.poland2027.ca\/en\/faq-and-help\/","title":{"rendered":"FAQ &amp; Help"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_fullwidth_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;1000px&#8221; global_colors_info=&#8221;{}&#8221;]<style>\n       .errordiv { padding:10px; margin:10px; border: 1px solid #555555;color: #000000;background-color: #f8f8f8; width:500px; }#advanced_iframe {visibility:visible;opacity:1;vertical-align:top;}.ai-info-bottom-iframe { position: fixed; z-index: 10000; bottom:0; left: 0; margin: 0px; text-align: center; width: 100%; background-color: #ff9999; padding-left: 5px;padding-bottom: 5px; border-top: 1px solid #aaa } a.ai-bold {font-weight: bold;}#ai-layer-div-advanced_iframe p {height:100%;margin:0;padding:0}<\/style><script type=\"text\/javascript\">var ai_iframe_width_advanced_iframe = 0;var ai_iframe_height_advanced_iframe = 0;var aiOnloadScrollTop=\"true\";var aiShowDebug=false;\n\t\tif (typeof aiReadyCallbacks === 'undefined') {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t} else if (!(aiReadyCallbacks instanceof Array)) {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t}    function aiShowIframeId(id_iframe) { jQuery(\"#\"+id_iframe).css(\"visibility\", \"visible\");    }    function aiResizeIframeHeight(height) { aiResizeIframeHeight(height,advanced_iframe); }    function aiResizeIframeHeightId(height,width,id) {aiResizeIframeHeightById(id,height);}<\/script><iframe id=\"advanced_iframe\"  name=\"advanced_iframe\"  src=\"https:\/\/support.poland2027.ca\/plugins\/servlet\/desk\/site\/global\"  width=\"100%\"  height=\"1500\"  frameborder=\"0\"  border=\"0\"  allowtransparency=\"true\"  loading=\"lazy\"  style=\";border-width: 0px;;border: none;;width:100%;height:1500px;\" ><\/iframe><script type=\"text\/javascript\">var ifrm_advanced_iframe = document.getElementById(\"advanced_iframe\");var hiddenTabsDoneadvanced_iframe = false;\nfunction resizeCallbackadvanced_iframe() {}<\/script><script type=\"text\/javascript\"><\/script>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;FAQ &#038; Support&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; title_font=&#8221;Bangers||||||||&#8221; title_font_size=&#8221;54px&#8221; title_text_align=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; column_structure=&#8221;3_5,2_5&#8243;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;3_5&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; body_font_size=&#8221;21px&#8221; body_text_align=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>We&#8217;re currently working to integrate our support portal directly into our website, which is currently not providing an optimal experience.<\/p>\n<p>In the meantime, please click on the link to open our portal at a temporary location, in a new tab.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;2_5&#8243; theme_builder_area=&#8221;post_content&#8221;][dsm_button _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; button_one_text=&#8221;Open Portal&#8221; button_one_url=&#8221;https:\/\/support.poland2027.ca\/plugins\/servlet\/desk\/portal\/36&#8243; button_one_url_new_window=&#8221;on&#8221; custom_button_one=&#8221;on&#8221; button_one_text_color=&#8221;#E02B20&#8243; button_one_text_size=&#8221;22px&#8221; button_one_border_radius=&#8221;27px&#8221; button_one_icon=&#8221;&#xe060;||divi||400&#8243; button_one_on_hover=&#8221;off&#8221; button_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><style>\n       .errordiv { padding:10px; margin:10px; border: 1px solid #555555;color: #000000;background-color: #f8f8f8; width:500px; }#advanced_iframe_2 {visibility:visible;opacity:1;vertical-align:top;}.ai-info-bottom-iframe { position: fixed; z-index: 10000; bottom:0; left: 0; margin: 0px; text-align: center; width: 100%; background-color: #ff9999; padding-left: 5px;padding-bottom: 5px; border-top: 1px solid #aaa } a.ai-bold {font-weight: bold;}#ai-layer-div-advanced_iframe_2 p {height:100%;margin:0;padding:0}<\/style><script type=\"text\/javascript\">var ai_iframe_width_advanced_iframe_2 = 0;var ai_iframe_height_advanced_iframe_2 = 0;var aiOnloadScrollTop=\"true\";var aiShowDebug=false;\n\t\tif (typeof aiReadyCallbacks === 'undefined') {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t} else if (!(aiReadyCallbacks instanceof Array)) {\n\t\t\tvar aiReadyCallbacks = [];\n\t\t}    function aiShowIframeId(id_iframe) { jQuery(\"#\"+id_iframe).css(\"visibility\", \"visible\");    }    function aiResizeIframeHeight(height) { aiResizeIframeHeight(height,advanced_iframe_2); }    function aiResizeIframeHeightId(height,width,id) {aiResizeIframeHeightById(id,height);}<\/script><iframe id=\"advanced_iframe_2\"  name=\"advanced_iframe_2\"  src=\"https:\/\/support.poland2027.ca\/plugins\/servlet\/desk\/site\/global\"  width=\"100%\"  height=\"1500\"  frameborder=\"0\"  border=\"0\"  allowtransparency=\"true\"  loading=\"lazy\"  style=\";border-width: 0px;;border: none;;width:100%;height:1500px;\" ><\/iframe><script type=\"text\/javascript\">var ifrm_advanced_iframe_2 = document.getElementById(\"advanced_iframe_2\");var hiddenTabsDoneadvanced_iframe_2 = false;\nfunction resizeCallbackadvanced_iframe_2() {}<\/script><script type=\"text\/javascript\"><\/script>We&#8217;re currently working to integrate our support portal directly into our website, which is currently not providing an optimal experience. In the meantime, please click on the link to open our portal at a temporary location, in a new tab.<div class=\"et_pb_module dsm_button dsm_button_0 et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"et_pb_button_module_wrappers dsm_button_0_wrapper  et_pb_module\">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_one et_pb_bg_layout_light dsm-none \"  href=\"\" data-dsm-lightbox-id=\"dsm_button_one_lightbox dsm_button_0\"><span>&#8221;Open<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-1087758","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/pages\/1087758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/comments?post=1087758"}],"version-history":[{"count":12,"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/pages\/1087758\/revisions"}],"predecessor-version":[{"id":1088782,"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/pages\/1087758\/revisions\/1088782"}],"wp:attachment":[{"href":"https:\/\/www.poland2027.ca\/en\/wp-json\/wp\/v2\/media?parent=1087758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}